Tenant Information - Renting with First National Newtown

We acknowledge the value of having excellent good long term tenants and we aim to make dealing with our office as simple and easy as possible.

At First National Real Estate Newtown our property management department has a specific goal, that is to make you feel at home and to look after your tenancy so everthing runs smoothly at all times, when you rent with us we will provide you with an efficient, transparent and prompt service because we value your tenancy.

General Renting Information

  • The Residential Tenancy Agreement

The Residential Tenancy Agreement allows a tenant to take possession of a residential property for a specified period of time it sets out the terms and conditions of the tenancy. The Residential Tenancy Agreement is a legally binding contract whereby both parties agree to abide by the terms and conditions as set out in the residential tenancy agreement.

  • Tenant Information Statement

Before starting a tenancy the landlord or agent must give all tenants a copy of the Tenants Information Statement before signing a residental tenancy agreement. The statement lists the tenants rights and obligations and other important information that you need to know before commencing the tenancy.

  • Condition Report

The condition report is an important form and forms part of your residential tenancy agreement, at the start of your tenancy and before you move into the property your property manager will prepare a detailed ingoing inspection report that will record the condition of the property as at the beginning of the tenancy, two completed copies of the condition report will be given to you to complete and return to our office within 7 days atfter entering into the property, you will retain one of those copies for your records. At the end of the tenancy the ingoing condition report will be compared to the outgoing condition report less fair wear and tear, to determine any liability you may have and subsequent claim against the bond by the landlord if any.

  • Entry Costs

Once your tenancy application for a rental property has been approved, you will be required to pay a non refundable holding deposit of one weeks rent, sign the residential tenancy agreement and pay the balance of monies being two weeks rent in advance and four weeks bond before being given possession of your new rental property. Your Rental Bond will be lodged with the NSW Office of Fair Trading. You will be offered the opportunity to pay your bond on-line through rental bonds on-line.

  • Pets

Pets of any type are not allowed unless you have prior written approval from your landlord or agent and have acknowledged your liabilities and responsibilities and have signed our pet friendly terms and conditions. Any unauthorized pets occupying the premises during your tenancy will be considered a serious breach of your residential tenancy agreement and may result in your tenancy being terminated.

  • Insurance

It is important to understand the landlord’s insurance policy on the property does not extend to cover any of your goods and belongings. We therefore strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft, storm and flood damage and other potential property damage and perils.

In the event that any tenant, occupier, or visitor accidentally or negligently damages the property and rectification work is required, all tenants will be responsible to make good any damage caused and if there is a claim against the landlords insurance policy to make good any damage caused to the property you will be required to pay any excess that may apply to the owner’s insurance policy.

  • Utilities

It is your responsibility to have all utility services at the property connected and placed in your name at the beginning of your tenancy and ensure when vacating that those services are disconnected.

It is important to note the landlord or agent do not warrent or garrentee telephone and internet services are available, before entering into a residential tenancy agreement you should make your own enquirys as to what services are available to the property.

Direct Connect makes moving easy, it is a free service that can help you connect and disconnect your utilities to a wide range of market leading suppliers. Simply ask your property manager to put you in touch with them for assistance.

  • Routine Inspections during your tenancy

During the course of your tenancy, your Property Manager will inspect your property periodically. You will be provided at least 7 days notice and can expect the first inspection to be carried out within the first three months of moving into your new property.

We will be checking on cleanliness, kitchen and bathroom condition, build up of mould/soap scum in showers/baths on walls, any damage caused, number of occupants, unauthorized housing of pets, any repairs and maintenance required and general upkeep of the property and condition of the yard and gardens.

We regularly conduct external drive by inspections; in this event access to the property is not required and our property managers will not enter the property under any circumstances.

  • Locks, keys and Other Security Devices

Our office retains a duplicate key to all of our properties for emergency access. Unfortunately locks can only be changed, added to or altered after you have obtained written permission from your property manager and landlord. If you need to change any security device after obtaining written permission it will be on the condition you engage a qualified and approved locksmith and supply us with any new key or security device at your cost within 7 days.

  • Smoke Alarms

Smoke Alarms are compulsory and are installed to protect all tenants, guests and occupants in the event of a fire.

You will be required to give access to the premises yearly for an annual fire safety inspection of all essential fire safety measures and to carry out repairs when required during your tenancy. Under no circumstances are you to remove, obstruct or interfere with the operation of any smoke alarm or any other essential fire safety measures in your premises or on common grounds. You must contact your property manager immediately if any essential fire safaty messure needs maintenance, become damaged or if smoke alarms are beeping.

  • During Your Tenancy

You must keep the property reasonable clean and tidy and pay rent on time and in advance, adhere to the applicable strata by laws if renting within a strata complex, report any property damage and maintenance issues promptly, do not cause or permit the premises to be used for any illegal purpose and not to interfere or cause interference with the reasonable peace comfort or privacy of neighbors, and not to intentionally or negligently cause or permit any damage to the residential premises and not to cause or permit more people to reside in the residential premises than is permitted by your residential tenancy agreement.

  • Rental Payments

At the beginning of your tenancy you will be given a PayWay Bpay Card to pay your rent. To use your card you must first register for either telephone banking or internet banking with your participating bank, you can also pay at any Australian Post office.

You must always pay rent on time and in advance at all times, do not under any circumstance withhold any rent from the landlord.

  • Rent Increases

The rent cannot be increased during the fixed term period of your residential tenancy agreement unless it is noted on your residential tenancy agreement as an additional term for rent increases to apply during the fixed term period of your residential tenancy agreement. Any rent increase during the fixed term must have been agreed to by both the landlord and tenants before the residentail tenancy agreement commenced.

The landlord can increase your rent after the fixed term period of your residential tenancy agreement has ended. The landlord must give 60 days notice in writing of the proposed rent increase and must specify the rent amount and the day from which it is payable.

The rent may not be increased after the end of the fixed term more then once in any 12 month period.

If you dispute any rent increase notice you receive you must write to your property manager within 30 days outlining the reasons why you dispute the rent increase and outcome you seek.

  • Rental Arrears

Our office has a strict non-negotiable policy on rent arrears.

Persistent late payment of rent will be acted upon, non-payment of rent exceeding 14 days will result in a termination notice being issued and eviction proceedings commencing at NCAT to obtain orders for vacant possession without further notice if rent remains unpaid and in arrears.

If you have a problem paying rent on time and in advance you must contact your property manager immediately to discuss the matter and the options available to you.

  • General Repairs and Maintenance

We encourage our tenants to report all maintenance issues and any safety concerns promptly, our tradespersons will attempt to attend to the repairs as soon as practical. 

All requests for repairs and maintenance are to be in writing and provided to your property manager using the prescribed online maintenance request form.

Do not attempt to carry out your own repairs and maintenance.

  • Urgent Repairs

For all urgent repairs, definition of urgent repairs and procedures refer to your residential tenancy agreement then contact your property manager immediately for action.

For after hours emergency and urgent repairs contact Julia Fanos 0419 299 783 or email julia@firstnationalnewtown.com.au

You will still need to submit a request in writing using our on-line maintenance form.

  • Ending Your Tenancy

The notice to vacate must be provided in writing to your property manager and you should always follow up to confirm receipt of your notice within 3 working days.

Your property manager will contact you to arrange suitable time to show prospective new tenants through the property and will also arrange for the end of tenancy inspection and return of your bond once possession has been returned, if you would like to be present during the final inspection please make an appointment before returning possession of your rental property with your property manager.

For more information about ending your tenancy, notice periods, break-fees if on a fixed term lease and domestic voilence click here...

  • Cleaning in preparation for end of tenancy

It is recommended that the property be given a thorough professional clean at the end of the tenancy and that any invoices are kept as proof of cleaning works. It is essential that the condition of the property be returned in the same condition less fair wear and tear as at the beginning of the tenancy.

If you are going to engage a professional cleaning company we recommend using PMC cleaning services. They are familiar with the standard of cleanliness required by our property managers. To arrange a free quote, contact Peter on 0419 627 707

  • About your Property Manager

Your assigned property manager is a professional real estate agent and accredited property manager, they are here to facilitate between the landlord and tenant to ensure the tenancy runs smoothly at all times and the property is maintained and looked after on behalf of the landlord.

There are rules and regulations that everyone must adhere too, if you have any issues you must contact your property manager immediately as most if not all problems can be solved quite quickly and amicably.

For more information about tenants rights and responsibilities refer to your residential tenancy agreement or visit NSW Fair Trading - website